Listening Skills

ACTIVE listening

”Psychotherapeutic technique in which the therapist listens closely to a client, asks questions as needed, in order to fully understand the content of the message and the depth of the client’s emotion”

  • APA
  • Empathetic listening
  • Pay attention to non-verbal cues

Reflective Listening

Reflective Listening

communication technique in which the listener tries to understand the speaker’s idea and then communicates it back to them to confirm it was understood correctly

Uses paraphrasing, summarizing, mirroring

paraphrasing vs mirroring

paraphrasing - saying the same thing in different words mirroring - repeating the key parts of the message word for word


  • reassurance that you are listening
  • confirmation
  • ensures everyone is on the same page
Link to original

Personal Note

I find this absolutely annoying. It is super vital, because Semantics is important but the way it is executed usually is very poor, and jarring.

Empathetic Listening

see: Case Against Empathy “I understand”, “I feel you” statements

Non-Verbal Communication

body language, facial expressions, tone, voice modulation, gestures they provide additional context they must be attuned to the non-verbal cues of the speaker as well as be aware of their own

must not convey disinterest

Pointers / Things to remember

  • do not interrupt
  • minimal encouragers such as “mhm” and nodding your head to show you’re listening
  • be sensitive
  • suspend judgement
  • open mind
  • paraverbal communication