Reflective Listening

communication technique in which the listener tries to understand the speaker’s idea and then communicates it back to them to confirm it was understood correctly

Uses paraphrasing, summarizing, mirroring

paraphrasing vs mirroring

paraphrasing - saying the same thing in different words mirroring - repeating the key parts of the message word for word


  • reassurance that you are listening
  • confirmation
  • ensures everyone is on the same page